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If you have any questions related to any of our products or orders placed feel free to contact us.
Phone - 815-467-6464
Toll Free - 888-30-Power
Email - service@bigtimebattery.com
Fax - 815 -467-7420
Hours of Operation
Monday - Friday 8:00AM - 4:30PM CST
Saturday 8:00am - 12:00 PM CST
*Please note all emails are answered within 24 hours and all voice messages are checked every morning.*
FREQUENTLY ASKED QUESTIONS
Where is my order?
You should have received an email with tracking information. Orders shipped through our Priority and Express shipping options can be tracked on our shipping carriers' Web sites. If you wish to track an order, go to .
www.fedex.com for FEDEX shipments, or www.usps.com for Postal Orders
If you still have questions about an order that has not arrived, please contact us and one of our knowledgeable Customer Service Associates will be happy to help you.
If you never received your tracking number please call us directly for assistance immediately at 815-467-6464
What do I do if an item I received is damaged?
Please call us immediately to get the process started asap.
Most common the damage is due to the company delivering the item and we need to file a claim right away.
We will replace the damaged item and handle the claim process for you as long as we are notified upon receiving.
How do I return an Item?
Returning and Item
Your complete shopping satisfaction is our number one priority.
If an item you ordered from BigTime Battery.com does not meet your expectations, simply return it either to a store or by mail within 30 days of receiving it, unless otherwise noted below.
To Return an Item
Return the item, invoice, reason for return, and all original packaging and accessories to Customer Service at BigTime Battery
772 Twin Rail Drive
Minooka, IL 60447
How can I exchange and item?
To exchange an item by mail, fill out "Items to Be Exchanged" on the back of our invoice, indicating the item you are returning and the new item(s) you want sent. Please be as specific as possible when describing the new item. For example, give the item name, color, size, and so on. Then enclose the invoice with your return.
The item returned will be credited to the original payment method and the new item(s) will be charged to the same payment method. Shipping charges for the returned item are not refundable. Shipping will be charged for the new item(s) sent.
If you have any questions...
Contact us at 815-467-6464 or by email
