An Item Is Missing
Sometimes because of varying item availability and warehouse locations, you may receive more than one shipment when you place an order with multiple items. We will not charge you extra for split shipments. The invoice you receive with your order will tell you which items have been shipped separately. If you still have questions about items missing from your order, please contact us at [email protected] and one of our knowledgeable Customer Service Associates will be happy to help you
My Order Didn't Arrive
You should have received an email with tracking information. Orders shipped through our Priority and Express shipping options can be tracked on our shipping carriers' Web sites. If you wish to track an order, go to: www.fedex.com for FEDEX shipments, or www.usps.com for Postal Orders
If you still have questions about an order that has not arrived, please contact us at [email protected] and one of our knowledgeable Customer Service Associates will be happy to help you.
An Item Is Damaged or Defective
We are committed to your total shopping satisfaction. If an item you receive from Bigtimebattery.com does not meet your expectations, simply return it to us. Most merchandise can be returned by mail within 30 days of delivery for a full refund.
Shipping charges are not refundable except if you were sent an incorrect, damaged or defective product.
Returning an Item
Your complete shopping satisfaction is our number one priority.
If an item you ordered from BigTime Battery.com does not meet your expectations, simply return it by mail within 30 days of receiving it, unless otherwise noted below.
Shipping charges are not refundable, except if you were sent an incorrect, damaged or defective product. Prepaid return labels are only offered if the item was shipped incorrectly. Return shipping fees are the responsibly of the buyer, unless shipped incorrectly.
To Return an Item
· Return the item, invoice, reason for return, and all original packaging and accessories to Customer Service at BigTime Battery 772 Twin Rail Drive Minooka, IL 60447
· For all payment methods, an associate will issue an immediate credit to the original payment method or provide a store credit for the cost of the item and the sales tax, if applicable.
To exchange an item by mail, fill out "Items to Be Exchanged" on the back of our invoice, indicating the item you are returning and the new item(s) you want sent. Please be as specific as possible when describing the new item. For example, give the item name, color, size, and so on. Then enclose the invoice with your return.
The item returned will be credited to the original payment method and the new item(s) will be charged to the same payment method. Shipping charges for the returned item are not refundable. Shipping will be charged for the new item(s) sent.
Due to policies and procedures put in place by marketplaces such as Amazon, Walmart, Ebay and others. We will help the customer locate the item in which they need and have them re order the correct item. Once the other item is received back we will provide a full refund less the shipping amount. This is only applied to customer who ordered the incorrect item.
In the event we send the wrong item we will gladly exchange at no cost.
We do this because we do not have the authority to bill the customers card in the event they don’t sent back the other item.
If you have any questions...
Contact us at 815-467-6464 or by email: [email protected]